{"id":12,"date":"2023-04-26T21:09:53","date_gmt":"2023-04-26T21:09:53","guid":{"rendered":"https:\/\/celldefender.ca\/?page_id=12"},"modified":"2023-06-07T16:20:45","modified_gmt":"2023-06-07T16:20:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/celldefender.ca\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4681ad8 e-con-full e-flex wd-section-disabled e-con e-parent\" data-id=\"4681ad8\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1410b elementor-widget elementor-widget-wd_text_block\" data-id=\"2a1410b\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h4>At Celldefender, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund and returns policy to ensure your shopping experience is enjoyable and risk-free. Please read the following guidelines to understand our policies and procedures:<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b48665 elementor-widget elementor-widget-heading\" data-id=\"9b48665\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Eligibility for Returns:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4f9cb6 elementor-widget elementor-widget-wd_text_block\" data-id=\"e4f9cb6\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>We accept returns for phone cases and accessories that meet the following conditions:<\/h5>\n<ul>\n<li>\n<h5>The item is in its original condition, unused, and undamaged.<\/h5>\n<\/li>\n<li>\n<h5>The item is returned within 10 days from the date of delivery.<\/h5>\n<\/li>\n<li>\n<h5>The item is accompanied by the original proof of purchase (order number, invoice, or receipt).<\/h5>\n<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e50554 elementor-widget elementor-widget-heading\" data-id=\"4e50554\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Process:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bff387a elementor-widget elementor-widget-wd_text_block\" data-id=\"bff387a\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Our store in Windsor offers a free return or exchange service. In the case of home pick-up service, a customer may bear the responsibility for the shipping and handling charges incurred during the return of the item(s), except when the return is attributed to a defective or incorrect product dispatched by Celldefender.<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-710aa17 elementor-widget elementor-widget-heading\" data-id=\"710aa17\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Process:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d022d55 elementor-widget elementor-widget-wd_text_block\" data-id=\"d022d55\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c224fe elementor-widget elementor-widget-heading\" data-id=\"3c224fe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Items:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1f987e elementor-widget elementor-widget-wd_text_block\" data-id=\"c1f987e\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>The following items are non-returnable:<\/h5>\n<ul>\n<li>\n<h5>Items purchased on sale or during promotional events.<\/h5>\n<\/li>\n<li>\n<h5>Items that have been personalized, customized, or engraved.<\/h5>\n<\/li>\n<li>\n<h5>Items that have been damaged due to improper use or mishandling.<\/h5>\n<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46150fd elementor-widget elementor-widget-heading\" data-id=\"46150fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eligibility for Returns:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e206a1 elementor-widget elementor-widget-wd_text_block\" data-id=\"0e206a1\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>We accept returns for phone cases and accessories that meet the following conditions:<\/h5>\n<ul>\n<li>\n<h5>The item is in its original condition, unused, and undamaged.<\/h5>\n<\/li>\n<li>\n<h5>The item is returned within 10 days from the date of delivery.<\/h5>\n<\/li>\n<li>\n<h5>The item is accompanied by the original proof of purchase (order number, invoice, or receipt).<\/h5>\n<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3f509 elementor-widget elementor-widget-heading\" data-id=\"6f3f509\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchange Policy:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba92542 elementor-widget elementor-widget-wd_text_block\" data-id=\"ba92542\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>If you would like to exchange an item for a different model, colour, or design, please follow the return process mentioned above.<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f675a8 elementor-widget elementor-widget-heading\" data-id=\"3f675a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged or Defective Items:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83f1e8f elementor-widget elementor-widget-wd_text_block\" data-id=\"83f1e8f\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or issuing a refund, depending on the circumstances.<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fea09c elementor-widget elementor-widget-heading\" data-id=\"4fea09c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fefbc0 elementor-widget elementor-widget-wd_text_block\" data-id=\"8fefbc0\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h5>If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer support team. We are here to help and ensure your satisfaction.<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Celldefender, we want you to be completely satisfied with your purchase. 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